For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Only on this Official Website will you find the best offers available and always save at least 10% compared to Booking.com and Expedia.
If you would like can book it online through this web page http://bvrphuket.com/airport-transfer
• Our airport representative will stand by at the meeting point area maximum 1 hours after flight landing time.
• In case of flight amendment or cancel the service, please inform us at least 3 hours before original flight landing time.
• In case not contact us for delayed, missed flight or any case FULL CHARGE.
Not at all. The reception is open at all hours of the night for the check-in.
We can not guarantee. This depends on the actual availability of the room. We suggest that you request it when booking.
This depends on the availability of the room to be prepared for the next check-in. We suggest that you ask at the reception.
Of course. Luggage can be held until the guest wishes.
Yes, there’s free parking for our guests.
Yes, we have a car and motorbike rental service, our staff will provide you with all the information you need. (International Driving Licence Recommended)
All the Guests who book directly on this Official Website have Free WI-FI in their room and throughout the hotel.
Of course. The reception can meet all your printing needs. This service is not free.
The reception is available to help you plan your stay and make it more comfortable: general information, taxi bookings, reservations for trips to the islands, evening shows in Phuket, car or motorbike rental and many other services can be arranged at client’s request.
English and Thai
The price is always per room, per night.
All our rooms have a terrace or balcony.
Please note; some of our rooms can also accommodate a baby-cot
Of course. It is possible to request the addition of an extra bed. The cost varies from the season period “high” “low” “peak” season.
All rooms have an electronic safe installed.
Loss, Damage, Or Theft Of Personal Items
The hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms. Safe deposit boxes are available
for the safekeeping of these items.
All rooms have air conditioning and fan. (you can personally adjust)
We provide them.
During your stay, the linen is changed every day.
Of course. Laundry service is available. “paid service“
The nearest airport is the “Phuket International Airport“. It takes some 60 minutes by taxi to reach our hotel. 46 KM away from the BVR.
What’s the cancellation policy at BVR resort ?
• Cancellations received over 25 days before arrival won’t incur any fees.
• Cancellations received within 25 days before arrival will incur a fee equivalent to 25% of the reservation value.
• Cancellations received within 10 days before arrival must pay the entire reservation value.
• In the event of non-arrival at the Hotel, this will be considered as a No-Show and no refund will be given.
• Early check-out; the entire reservation value will be charged by the hotel.
No refund rate: free cancellation is not allowed. The full amount is charged immediately after the booking.
However, the cancellation policy is always explained in the booking voucher.
Sorry, though we love animals, (including small ones) are not admitted in the hotel.